Shipping

Estimated shipping times

Times can vary especially during busy periods such as Christmas, so please allow adequate time to avoid disappointment during these times.

Shipping costs are non-refundable.

Undelivered items
We aim to successfully deliver every order but sometimes mistakes happen.

If you didn't receive your order within the estimated shipping times contact us at marketing@odt.co.nz and we can investigate.

Buyers are responsible for any costs if an item failed to be delivered or collected to the address provided. Shipping costs are non-refundable. For more details (see Returns and Shipping sections).

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.