Shipping policy

Estimated shipping times

Times can vary especially during busy periods such as Christmas, so please allow adequate time to avoid disappointment during these times.

Shipping costs are non-refundable.

Undelivered items
We aim to successfully deliver every order but sometimes mistakes happen.

If you didn't receive your order within the estimated shipping times contact us at marketing@odt.co.nz and we can investigate.

Buyers are responsible for any costs if an item failed to be delivered or collected to the address provided. Shipping costs are non-refundable. For more details (see Returns and Shipping sections).